If a customer enters the incorrect details resulting the parcel is sent to the wrong address will not be responsible and will pass over any attempts at retrieval to the customer. Our returns team will refund an order (less carriage) if it is sent back to us by the courier and you will be notified of the refund. After that if a customer still wants the item(s) they will have to place a new order. If you have selected a next day service you will need to ensure that you are at the specified delivery address on that day as the courier will require a signature. ![]() If you order on Friday after the cut-off then your order will be processed on Monday. We process our orders Monday to Friday, we do not process orders on Saturday and Sunday. Unfortunately, we can't offer next day delivery to Northern Ireland and certain Scottish postcodes (please contact us for clarification). If an order featuring any Carhartt WIP items is placed with shipping to any of these regions a full refund will be given immediately. Regrettably we are unable to send any Carhartt WIP items to the US, Canada, Australia, Italy or Asia, due to distribution restrictions. PLEASE NOTE: During the busy Christmas period we cannot guarantee next day delivery.Īll orders from Non-EU countries are tax exempt meaning that the VAT will automatically be removed from your order this is not applicable to sale items. ![]() ![]() Northern Ireland)ĮU & Worldwide - DHL (Via Global-E) Prices vary by country UK - Express Next Working Day Delivery: From £5.25 (APC Exc. UK - Standard Shipping (Tracked 2-3 Day Shipping): £4.75 (Royal Mail) We ship internationally to every country in the world but due to some restrictions we may have to contact you for further information with regards to your address details. If you believe goods are faulty please contact before sending back.We offer free UK delivery on all orders over £80, however this offer isn't applicable to sale items. It is the customer's responsibility to cover postage costs for any returned items.You will receive an email notification once your refund complete.We aim to process returns within 10 working days of them arriving. Please allow 5 working days for items to get back to us. Items must be received back to us within 45 days of purchase, this includes postage time.Double check your returns label address matches: Working Class Heroes.We cannot be held responsible for goods sent to the incorrect address. Customers are responsible for goods until we receive them back. Please ensure you have selected the correct returns address. Please complete and include it in your return. That equates to more time eating turkey and swilling booze, too. So, if you bought a gift and effed up the sizing or seriously misjudged your S.O's taste. It is the customer's responsibility to pay for return shipping costs.Įxtended Returns during the Festive Seasonįor any purchases made between 01 st November and 24 th December, Returns will be accepted until 31 st January. Make a note of your tracking number as we are unable to provide you with one for the return. Once your return is processed, please allow up to 5 (five) working days for the money to appear in your bank account ( this is the bank's policy, not ours) Please allow 10 (ten) Working Days to process your return Re-package and return at your Post Office via Royal Mail to : Shoe boxes are unmarked and not written on.Unmarked, not soiled or damaged in any way.Items don't smell of smoke, perfume or aftershave.In order to as satisfy sellable, items must meet the following: If an item is not sellable we cannot offer a refund. We reserve the right to decide if an item is sellable. Shoe boxes must be complete and unmarked.Īll items returned must be in perfect saleable condition. ![]() The shoe box makes up part of the product and if damaged, or written on we cannot refund. When returning shoes, please do not use the shoe box as a postage box. If you are not 100% happy with your purchase, you can request a refund using the Returns Form below.
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